Effective Date: April 14, 2025
At ChinaISEC LLC, we strive to provide the best possible travel experiences for our customers. If for any reason you are unable to proceed with your booking, we are here to assist you with a fair and transparent refund process. This Refund Policy outlines the terms and conditions regarding refunds for bookings made through our website.
1. Booking Confirmation and Payment
When you book a tour with us, you will receive a confirmation email along with the payment details. Please ensure that all information is correct at the time of booking.
2. Refund Eligibility
Refunds are provided under the following circumstances:
Cancellation by ChinaISEC LLC: If we are unable to provide the service you have booked (due to circumstances such as weather, safety concerns, or other unavoidable issues), we will offer a full refund.
Cancellation by the Customer: If you choose to cancel your booking, the following refund policy applies:
More than 30 days before the tour start date: A full refund, minus a small processing fee, will be issued.
15 to 30 days before the tour start date: A 50% refund will be provided.
Less than 15 days before the tour start date: No refund will be issued.
No Show: If you do not show up for your tour, no refund will be issued.
3. Special Circumstances
In case of unexpected events, such as illness or family emergencies, please contact us as soon as possible. We may consider offering a partial refund or rescheduling your tour, depending on the circumstances and availability. Each case will be evaluated individually.
4. How to Request a Refund
To request a refund, please contact us via the following channels:
Email: [email protected]
Phone: +1 615-262-8534
Address: 433 Opry Mills Dr, Nashville, TN 37214, US
Please include your booking reference number, the reason for the cancellation, and any relevant details to help us process your request quickly.
5. Refund Processing
Refunds will be processed to the original payment method used at the time of booking. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any changes.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us using the details below:
Email: [email protected]
Phone: +1 615-262-8534
Address: 433 Opry Mills Dr, Nashville, TN 37214, US